We are seeking a Implementation Specialist to join our growing team!
About Us
Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.
Position Summary
A solid customer focus, effective communication and commitment to service is critical to this role as the Implementation Specialist will be the primary point of contact for customers throughout the Implementation process. The Implementation Specialist is highly empathetic to each customer’s unique needs and will possess the strong analytical skills needed to map customer requirements to the YM solutions. Responsibilities include completing the initial customer assessment, analyzing the customer’s current business processes and legacy systems, defining new business processes that leverage YM’s solutions, and completing the implementation process. This position will be remote and in US time shift (4.30pm to 1.30am IST), managed from our Pune Office.
We would love to chat if you have...
Why work here?
Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.
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