We are seeking a Program Manager to join our growing team!
About Us
Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.
Position Overview
We are seeking an experienced and dynamic Program Manager to lead the design, development, and implementation of our Product Certification Program and oversee the continuous improvement of our product documentation for customers and internal departments.
This is a hands-on role that requires both individual contributor and cross-departmental collaboration duties. In this role, you will work closely with senior leadership to define the vision and strategy for these critical programs. You'll work closely with subject matter experts (SMEs) across the organization to develop comprehensive and effective content in addition to executing on the deliverables yourself. You will be responsible for executing the strategy with minimal hands-on support.
You will be responsible for the design, planning, and implementation of customer, employee, and partner programs. Your efforts will empower our partner organizations, internal departments, and customers to successfully onboard and use our product, while ensuring our product documentation is clear, comprehensive, and user-friendly. This is an opportunity to lead and shape key programs that directly impact the success of our partners and customers.
Key Responsibilities:
Product Certification Program:
Product Documentation:
Cross-Functional Collaboration:
Leadership and Strategy:
Qualifications & Skills:
Why work here?
Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.
All persons hired will be required to:
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