Technical Consultant

We are seeking a Implementation Specialist to join our growing team!

About Us

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

Position Summary

A solid customer focus, effective communication and commitment to service is critical to this role as the Implementation Specialist will be the primary point of contact for customers throughout the Implementation process. The Implementation Specialist is highly empathetic to each customer’s unique needs and will possess the strong analytical skills needed to map customer requirements to the YM solutions. Responsibilities include completing the initial customer assessment, analyzing the customer’s current business processes and legacy systems, defining new business processes that leverage YM’s solutions, and completing the implementation process. This position will be remote and in US time shift (4.30pm to 1.30am IST), managed from our Pune Office.  

We would love to chat if you have...

• • • Conduct YourMembership product implementations while adhering to project timelines and directing customers to completion of defined milestones 
    • Gather and document customer business requirements using an assessment document and providing a configuration plan to configuration specialists on the team 
    • Consistently acquire continued knowledge of YourMembership products to provide recommendations after analyzing client needs 
    • Schedule and lead regular instructional product walkthroughs with the customer to guide configuration and adoption of the application 
    • Support the product development team with product enhancements, bugs, and use-case scenarios 
    • Proactively solve problems, challenge the status quo, and generate new ideas 
    • Work with other departments within YourMembership to actively own and resolve customer issues 

    Job Requirements: 

    • Bachelor’s or master’s degree in Computer Science or relevant Engineering degree.  
    • Having 3+ years of experience working with customers implementing business systems is a plus 
    • Excellent verbal and written communication skills and a proven ability to “listen” and identify client needs 
    • Strong relationship building skills 
    • Must be a self-starter who thrives in a team-oriented environment 
    • Proven propensity to learn new technologies quickly 
    • Experience with CRM software systems, web content management systems, membership management systems or other association software tools 
    • Technical skill set should include working knowledge of MS Word, MS Access, MS Outlook, MS Excel, DNS, HTML, XML and browser technologies 
    • Willingness to work in US time Shift. 

Why work here?

Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

• Planned Paid Time Off  
• Purpose-Driven Culture  
• Work-Life Balance  

• Passionate About Community Involvement  
• Company Paid Parental Leave 

 
All persons hired will be required to: 

• Verify their identity, 
• Verify they are eligible to work (without sponsorship) in the country they are to be employed in, and 

• Complete any required employment eligibility verification form upon hire. 

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