Associate IT Engineer

We are seeking a Associate IT Engineer to join our growing team!

About Us

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

Position Summary

Provide technical support for remote and onsite users. This position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities includes installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, troubleshooting and end-user assistance.  

A Day in the Life

• Provide end user support locally in office.  
• Install, repair and maintain desktop and laptop computers, peripherals and related systems  
• Demonstrate broad knowledge of technology principles, practices, and procedures 
• Self-manage in a way that allows flexibility to support multiple tasks at any given time 
• Assist in creating or updating end user support documents within knowledge management 
• On and Offboarding locally 
• End-user Account Management 
• Build and maintain relationships across departments 
• Other duties may be assigned

We would love to chat if you have...

• Experience:  

• Associate degree in Computer Science or equivalent experience 

• 2+ years of overall IT experience preferred 

• 2+ years’ experience supporting Microsoft Windows and Apple Mac OS environment required 

• 2+ years’ experience supporting Microsoft Office applications required 

• Computer/Technical:  

• Advanced knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook 

• Demonstrate ability to learn and understand basic office software applications 

• Knowledge of network security practices and Antivirus software preferred 

• OS Knowledge including Windows 10/11 and MacOS 

• Service Now experience preferred or similar ITSM platform 

• Other Skills:  

• Exceptional analytic and problem-solving skills 

• Self-motivated and able to work across diverse technical and non-technical teams 

• Good written, verbal and interpersonal communication skills 

• Exceptional Customer-oriented attitude 

Why work here?

Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

• Planned Paid Time Off  
• Purpose-Driven Culture  
• Work-Life Balance  

• Passionate About Community Involvement  
• Company Paid Parental Leave 

 
All persons hired will be required to: 

• Verify their identity, 
• Verify they are eligible to work (without sponsorship) in the country they are to be employed in, and 

• Complete any required employment eligibility verification form upon hire. 

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